Intrepid Travel · Tuesday 10am 1 / 8
Tuesday 15 September · 10:00am · Level 7, 567 Collins Street

You are not being
tested on seniority.
You are being handed
somebody's job.

In the room: the current incumbent, the person going on parental leave, and the hiring manager. That first one changes everything about how this conversation actually works.

The reframe worth holding all morning They are not asking whether you are impressive. They are asking whether they can hand this over and stop thinking about it.
Swipe across, or use the tabs above →
Section 02

The number, and the honest answer

You said the ninety-eight thousand intimidates you. So let us put the number where it actually sits, because the feeling and the facts have come apart.

The figure
“Up to $98,000”, which is a ceiling rather than a promise, on a 12-month parental leave contract
Melbourne median
Creative Manager sits around $103,000. Implementation Manager sits around $101,000So this role is priced slightly under the market for the scope it describes
What “Lead” means
Lead the implementation, not lead a team. The ad names no direct reports. It is a specialist contract with stakeholder work attached
Package
Plus 12% super, a free Intrepid trip each year with 5 extra days of leave for it, 20 hours paid volunteer leave, and four weeks work-from-anywhere

Requirement by requirement, against what you have already built

Audit the library
You organised and tagged a 500,000-asset collection by hand before automating any of it
Metadata & taxonomy
You defined the classification-first schema, so each asset carries only its relevant fields
Easier to find
You shipped plain-language asset search inside Slack, which is the adoption problem solved, not just the indexing one
Fewer manual touchpoints
The AI tagging layer with a human-in-the-loop review console, per-field accept, edit and bulk approve
DAM governance (bonus)
The versioned precision and recall gate that decided when tagging could write back unattended
SOPs & guidance
Runbooks and troubleshooting guides a non-developer maintains
iconik (ideally)
The platform you actually built on
AI tagging (bonus)
You were the sole architect of it
Say this part plainly to yourself before Tuesday

Intrepid is asking for the first half of what you built, and calling the second half a bonus. You have already done the harder version of this job.

The nervousness is not about capability. It is that you have been freelancing and doing casual shifts, and a salaried number with a title attached feels like it belongs to a different person. It does not.

The one line to be careful with

The ad asks for “5+ years working within video production, post-production or creative operations.” Your professional run in this field is shorter than that, and it is the only place the match is genuinely loose.

How to handle it

Do not raise it, and do not apologise for it. They read your CV, watched your Willo answers, and invited you into the office. On their side that question is already settled. Reopening it hands them a doubt they had decided to live with.

If it does come up, the true answer is depth rather than years: “I came into this through building the system, not through moving up a post-production ladder, so my experience is narrower and deeper than a straight five years would be.” Then give the Quad Lock example and stop.

One more thing that should lower the temperature

A twelve-month contract is a bounded bet for them. The risk if they are wrong is smaller than a permanent hire, which is exactly why contract roles go to people who are ready rather than people who are already proven at that exact title. It is the most winnable kind of role you can apply for.

Section 03

What the work actually is

The ad is written in operations language. Underneath it there are seven real workstreams, and being able to name them unprompted is most of what separates you from a candidate who read the same ad.

  1. Audit. Go and count. How many assets, living where, how much is duplicated, how much is orphaned, how much has no rights status recorded at all. You cannot argue for a change without a number, and almost nobody does this part properly
  2. Taxonomy. Decide which fields every asset must carry and what the controlled vocabularies are. For Intrepid that is destination, trip code, product range, year, talent, permission status, and whether it is owned or licensed
  3. Reshape and migrate. Get the existing library into that shape without breaking the links people already have in decks, campaigns and briefs. This is the part that quietly sinks DAM projects
  4. Post-production workflow. Standardise how footage arrives, from 35 country offices and a long tail of freelancers, then ingest, naming, proxies, review, approval, delivery, archive. Standardise the handover, which the ad names directly
  5. Governance. Who can upload, who can approve, who can delete. Which rights fields are mandatory. What happens when a licence or a talent release expires, and who finds out
  6. SOPs and enablement. Write the runbooks, then actually train people. The ad asks for “team guidance materials” because the last version of this lived in somebody's head
  7. Stakeholder management. Adoption is the whole job. A perfect taxonomy nobody uses is a failed project, and they know it, which is why the ad leads with communication skills
Why this role exists right now, and why saying so lands

Intrepid just ran their largest ever product launch: 100+ new trips across 50+ countries for 2026, with two entirely new ranges. That is an enormous volume of new footage arriving at once, from country offices all over the world, in every naming convention imaginable.

The library was probably coping until this year. Naming why they are hiring is a different thing from understanding the job description, and very few candidates will do it.

The hard part, which is not the technical part

It is twelve months to change how people work, and then you leave. So every decision has a second constraint on it: somebody who stays has to be able to own this afterwards. That pushes you toward simpler taxonomies, written runbooks, and training over cleverness.

This is a very good thing to say out loud

“Because it is a twelve-month contract, I would design for handover from week one. The measure of success is that it still works six months after I have gone.”

It shows you have thought about the shape of the engagement rather than just the work, and it directly answers the worry the incumbent is carrying into the room.

Section 04

The first ninety days, if they ask

They will ask some version of this, and your cover letter already offered it. Have the shape ready, deliver it in about ninety seconds, and resist the urge to present all of it.

The shape, out loud “The first thing I would change is nothing. For the first few weeks I would watch how people actually look for footage, rather than how the system says they should, because the gap between those two is where the real problem lives. Then I would audit and get a number on it: how much is duplicated, how much is unfindable, how often something gets re-shot because nobody could find the original. After that, taxonomy on one slice rather than the whole library, as a pilot, so there is proof before there is a rollout. And I would write the runbook as I go rather than at the end, because it is a twelve-month contract and the thing has to outlive me.”
Cover these
  1. Change nothing first. Watch how people actually search
  2. Audit, and get a number. Duplication, orphans, missing rights, re-shoot cases
  3. Pilot on one slice, not the whole library. Proof before rollout
  4. Runbook written as you go, because it has to outlive the contract

The detail underneath, if they want to go deeper

Weeks 1–3
Listen. Sit with the people who request footage, in marketing, brand, social, the country offices. Ask them to find something in front of you and watch what happensSilent observation beats a survey. People describe the process they think they follow
Weeks 3–6
Audit. Volume, storage locations, duplication rate, orphan rate, rights-field coverage, and the age curve of what actually gets used
Weeks 6–10
Taxonomy v1 on a pilot slice. Ideally the 2026 launch footage, because it is new, high volume, and everyone wants it right nowA pilot people are already hungry for is a pilot that gets used
Weeks 10–12
Measure and propose. Time-to-find before and after, then the rollout plan with the evidence attached
Throughout
Write the SOP live. Documentation written afterwards is documentation nobody trusts
Two principles worth stating as principles

“Time to find is the number.” If it is not measured, every improvement after that is an opinion, and opinions lose budget arguments.

“Only automate what you can prove.” At Quad Lock you put a precision and recall gate in before anything wrote back unattended, because an AI tagging system that is confidently wrong is worse than no tags at all. That sentence is yours, it is true, and it will be the most credible thing said in the room.

The trap

The incumbent built the current system. Any version of “here is what is wrong with your library” lands on the person sitting opposite you, whatever you intended.

So lead with curiosity rather than a verdict. “I would want to understand why it ended up this way before I touched it, because usually there was a good reason at the time.” That single sentence will do more for you than any part of the plan.

Section 05

Intrepid, properly

Where it came from

In 1988 two Australian university friends, Darrell Wade and Geoff “Manch” Manchester, drove a second-hand truck from London to Nairobi over nine months with twelve other people. They came back convinced there was a better way to travel than a coach and a hotel.

Their first trip, in 1989, was Thailand with five travellers and one tour leader: Geoff himself. It is now the largest adventure travel company in the world. Both founders are still on the board, Darrell as Chair.

Why that matters to you

A second-hand truck and five customers is a real starting line, and you have your own version of it. You started a studio from nothing in 2023. You do not need to labour the parallel, but it is honest, and it is a warmer answer to “why us” than admiring their size.

The numbers worth knowing

Scale
900+ trips, 100+ countries, run through their own network of 35 country offices rather than subcontracted out. 3,500+ staff
Revenue
$626 million in 2024, their record year
B Corp
Certified 2018. Recertified early 2025 at 102.5, up from 91.2 in 2021Only 20% of B Corps with 1,000+ employees score above 100
The Foundation
AUD $20 million+ raised for 160 charities since 2002
Their own people
80% of staff say the purpose work is a key reason they stayFrom their own engagement survey. A very good number to have read
Values
Real · Together · Ambitious · Impactful. They say plainly they assess against these

Who runs it

  • James Thornton, CEO. Darrell Wade, co-founder and Chair. Geoff Manchester, co-founder and Director
  • Hazel McGuire, Chief Marketing Officer, owns brand, PR, communications and customer experience. Your work would eventually serve her side of the house
  • Meegan Marshall, Chief People and Purpose Officer. Anu Karunatilaka, CTO, runs digital and data platforms
The pattern, and this is the thing to actually say

Almost every candidate will name one good thing Intrepid did. The stronger move is to name the pattern, because it shows you looked at more than one page.

Intrepid repeatedly gives up something valuable to do the right thing, before anyone makes them.

  • They were the first global travel company to ban elephant rides, roughly a decade ago, with World Animal Protection. That was revenue they walked away from while it was still normal in the industry
  • In October 2025 they retired their carbon offset program and gave up Climate Active certification, losing the right to call themselves carbon neutral, and put $2 million a year into a Climate Impact Fund for actual decarbonisation instead. Electric vehicles for suppliers in India and Nepal, solar on Cambodian homestays. New target: 8% Scope 3 intensity reduction per customer per day by 2030
  • They then open-sourced their B Corp playbook so competitors could copy it

Giving up a marketing claim is harder than earning one. That is the sentence.

And this is where you have standing

You facilitated Climate Fresk workshops for two years, walking groups through exactly the gap between offsetting and reducing. So you know how easy the other choice would have been. You have earned an opinion here rather than borrowed one, and that difference is audible.

What they are doing right now

  • Their largest ever product launch: 100+ new trips for 2026 across 50+ countries, with two new ranges, Short Breaks and Premium Walking and Trekking
  • 28 new active trips taking the active range to 148, on the back of 9% growth in active bookings
  • 10 new family trips taking that range to 50, plus 20% off for travellers 17 and under, after 15% growth in family travel
  • Women’s Expeditions expanding into Peru, Cambodia and Bhutan in 2026, on top of India, Morocco, Nepal, Saudi Arabia and Turkey. Locally led, and they exist partly to create employment for local women
Connect that to the actual job

A hundred new trips across fifty countries is an enormous amount of new footage arriving at once, from country offices all over the world, in every format and naming convention imaginable. That is precisely the problem this role exists to solve, and it is happening right now rather than hypothetically.

Saying that out loud shows you understand why they are hiring, which is a different thing from understanding the job description.

Three things to avoid saying

  • Do not recite the four values back at them. Pick one, evidence it, stop
  • Do not gush about the trips generically. Everyone does. If you have not travelled with them, do not imply you have
  • Do not describe them as a tour company. They are a B Corp that runs its own operations in 35 countries, and the distinction is the thing they are proudest of
Section 06

What they will actually ask

This is a different conversation from the Willo. You have already answered “tell us about yourself” on video and they watched it, so expect fewer set pieces and more probing. Keep answers to about ninety seconds and let them interrupt.

Walk us through what you built at Quad Lock.

This is the depth check and it will most likely come from the incumbent, because they are the one who can tell whether you actually did it. Go chronological and concrete. Hand-tagging first, then the schema, then the AI layer, then the accuracy gate, then the Slack search, then the runbooks. Say the order, because the order is the proof.

Cover these
  1. 500,000 assets, organised and tagged by hand first. That is what taught you the schema
  2. Classification-first model, so each asset carries only its relevant fields
  3. AI tagging with a human-in-the-loop console, per-field accept, edit, bulk approve
  4. Precision and recall gate before anything wrote back unattended
  5. Plain-language search in Slack, because a system nobody adopts has failed
Tell us about a time you got people to change how they work.

This is the real risk they are worried about, and it matters more than the technical question. The honest answer is the Slack tool: you did not persuade people to adopt the DAM, you moved the DAM to where they already were.

The shape “I stopped trying to get people into the system. Nobody was going to learn a new interface to find one clip, so I put plain-language search into Slack, where they already worked. Adoption problems are usually design problems wearing a costume.”
What would you do if the taxonomy you designed just got ignored?

Answer it as diagnosis rather than enforcement. If a field is skipped consistently, the field is wrong, or it is in the wrong place in the workflow. Mandatory fields at the point of upload get filled with rubbish. Mandatory fields at the point of approval get filled properly, because someone is already looking.

How have you handled usage rights, licensing or permissions?

You already have the strongest version of this, from the FUNDA release you wrote. Rights have to travel with the asset, as structured fields rather than a PDF in a folder: channels, territory, term, editing rights, ownership, and an expiry that something can actually watch.

Cover these
  1. A signature someone did not understand is not really consent. You write releases in plain language for that reason
  2. Store the exact wording plus a timestamp, so you know what was agreed to, not just that something was
  3. Whatever is not a field is a rumour. Rights in a PDF are rights nobody can query
  4. Be straight that you have not run a rights register at Intrepid's scale, then say how you would start one
This is a twelve-month contract. Is that an issue for you?

Be relaxed rather than reassuring. Over-reassurance reads as need. Twelve months to build something properly and hand it over is a real piece of work, and you would treat it as one. You run your own studio, so a defined engagement with a clear outcome is a shape you already understand.

Why Intrepid?

Do not re-run the whole Willo answer. They have heard it. Give them thirty seconds and one new thing, then turn it into a question for them, which is how a second conversation should work.

Short version “I said most of this on the video, so I will not repeat myself. The short version is the climate call last year, giving up a label you had earned to fund the harder thing, and I spent two years facilitating Climate Fresk so I know exactly how uncomfortable that decision was. What I would actually like to know is how much of that thinking reaches a team like this one day to day, or whether it lives further up.”
What are your salary expectations?

$90,000 to $98,000, said plainly and without hedging. The ad's ceiling is $98,000 and the Melbourne median for the scope is slightly above it, so there is nothing to apologise for. Give the range, stop talking, let the silence sit.

Their pack, in their words

They look for “authenticity, not perfection, people who can stay genuine when things get challenging”, and they say plainly that they assess against Real, Together, Ambitious and Impactful. Pick one value, evidence it, stop. Reciting all four is the answer everyone gives.

Section 07

The questions that do the work

Their candidate pack asks for this directly: “Questions at the end of an interview are important.” With an incumbent in the room, good questions are worth more than good answers, because they are the only part of the hour where you get to show how you would actually start.

For the incumbent, and ask these first

  • “When someone needs a clip today, what do they actually do?” Not the process. The real behaviour
  • “What breaks most often?” Everyone who runs a system knows the answer instantly, and almost nobody gets asked
  • “What did you want to fix and never get the time for?” This is the actual brief, and it is rarely the same as the ad
  • “Is there anything you would want me to leave alone?” Generous, disarming, and it tells you where the landmines are
Why this matters more than it looks

Someone about to go on parental leave has spent months worrying that the thing they built will be dismantled or quietly neglected while they are away. You are the first candidate who will ask them what they are proud of and what they would protect.

That is not a tactic. It is how you would genuinely want to start the job, and it happens to be the most reassuring thing they could hear.

For the hiring manager

  • “Twelve months from now, what has to be true for this to have worked?” Makes them define success out loud, in front of you
  • “Who owns the system after the contract ends?” Shows you are designing for handover, and it is a question they may not have answered yet
  • “Where does footage come from now, and who decides what gets kept?” Thirty-five country offices is a governance question dressed as a logistics one
  • “With 100+ new trips launching for 2026, is the volume already the pressure, or is it coming?” Shows you know why the role exists
  • “What has been tried before that did not stick?” Almost every organisation has a failed DAM attempt in its history, and knowing about it is how you avoid repeating it

One human one, near the end

  • “What surprised you about working here?” Their pack invites it: “ask your Hiring Manager and team what it's like in their part of the world.” It also gives you something real to follow up on
Pick four, not eleven

Two for the incumbent, two for the manager. Listen to the answers rather than working down the list, and let one of them turn into a proper back and forth. A conversation beats an interrogation, and they will remember the conversation.

Section 08

Tuesday morning

When
Tuesday 15 September, 10:00am. Charlotte moved it from 10:30, so something is tight in their morning. Be there at 9:50, not 9:35
Where
Level 7, 567 Collins Street, Melbourne. Southern Cross end of Collins. Check the tram before you leaveTheir pack: “look up your journey, plan for traffic and try to be a little early”
Who
The current incumbent and the hiring manager. Charlotte Day, Recruitment Partner APAC, arranged it
Dress
Smart casual. Their words: “we hire people for who they are, rather than what they wear.” Intrepid is explicitly not a corporate formal environment
Stage
Their process runs at least two interviews. Tuesday is not the decision, so aim to be someone they want to see again

Take with you

  • Your phone with the portfolio open and the screen already on the right page. If the conversation turns to the work, showing beats describing
  • One printed resume, folded in your bag rather than in your hand. You will probably never take it out, and that is fine
  • Four questions, written down. Looking at a note when you ask a question reads as prepared, never as unsure
  • Water. You will talk more than you expect

The three things to leave in the room

  1. You have built this before. iconik, taxonomy, AI tagging, accuracy gate, runbooks. Say it once, concretely, and do not oversell it afterwards
  2. You shoot and you edit. So you know how a post-production handover actually breaks, because you have been on both ends of it. Most people who can build the system have never had to use it at 11pm with a deadline
  3. You would design for handover from day one. The thing has to work after you leave
The whole morning in one line

Be curious first, competent second, and warm throughout. The competence is already on paper or you would not be in the building. The curiosity is what makes someone want to hand you their work.

Afterwards

Short note to Charlotte.Day@intrepidtravel.com that afternoon. Three lines, one specific thing from the conversation, no pitch. If you get a name for the incumbent, mention them by name, because that is the part that gets passed on.

And the thing underneath all of it

You felt like a fraud before the Bizcap final too, and then you performed well and lost it to someone else's fit rather than your own gap. The feeling is not information. Ninety-eight thousand for twelve months to build the system you have already built once is a fair trade, in both directions.

Mounir ProductionsInterview brief · Tue 15 September 2026, 10am
Intrepid TravelVideo Operations Implementation Lead