Intrepid Travel · Willo Assessment 1 / 7
Due end of the week · Video answers plus multiple choice

You are a videographer,
filming a video answer,
for a video role.

Almost every other candidate will record this on a laptop webcam, in a dim room, with hollow built-in audio. You own two cinema bodies, two lights and a Rode Wireless GO. The recording is itself a work sample, and it is the cheapest advantage you will ever get.

The one thing to hold onto Make it look good, and then be completely normal in it. Their candidate pack asks for authenticity, not perfection.
Swipe across, or use the tabs above →
Section 02

Set the room, then forget it

Twenty minutes of setup buys you a recording that looks considered without looking staged. Do it once, leave it standing, record everything in one sitting.

Camera
GH5 as a webcam if the capture path is clean, otherwise record on the GH5 and use the laptop only for the browser. Eye level, slightly above. Willo records in-browser, so test the device it actually sees before you start
Lens
25mm f/1.4 at around f/2.8. Wide enough to hold you and some room, tight enough to separate you from the background
Key light
Zhiyun Molus X100 at 45 degrees, bounced or diffused, not pointed straight at you. Around 5600K if there is daylight in the room, 3200K if there is none
Fill
Neewer CB60B low and opposite, just lifting the shadow side. Two stops under the key
Audio
Rode Wireless GO on your shirt, not the laptop mic. This is the single biggest quality jump and the one most people skip
Background
A real room with depth behind you. Something of yours in frame is good. Avoid a blank wall, avoid a virtual background, avoid anything that looks like a set
Frame it like you would frame an interviewee

Eyes on the upper third. A little headroom, more room on the side you are looking toward. Look at the lens, not at yourself on screen. That is the hardest habit and the one that reads as confidence.

The line you should not cross

Their pack says they look for “authenticity, not perfection, people who can stay genuine when things get challenging.” So: good light, clean sound, real room, normal human. No colour grade, no music, no titles, no second angle. If it looks like a produced film rather than a person talking, you have overshot and it will read as performance.

Before you record anything

  • Record a 20 second test and watch it back with headphones. Listen for room echo and hum before you commit
  • Close everything, silence the phone, put a note on the door
  • Willo usually allows retakes and thinking time. Charlotte said “plenty of time for each response.” Use the thinking time, and use one retake if you fumble. Do not use six, the over-rehearsed version is worse
  • Do the whole thing in one sitting, so your energy matches across answers
Section 03

Intrepid, properly

Where it came from

In 1988 two Australian university friends, Darrell Wade and Geoff “Manch” Manchester, drove a second-hand truck from London to Nairobi over nine months with twelve other people. They came back convinced there was a better way to travel than a coach and a hotel.

Their first trip, in 1989, was Thailand with five travellers and one tour leader: Geoff himself. It is now the largest adventure travel company in the world. Both founders are still on the board, Darrell as Chair.

Why that matters to you

A second-hand truck and five customers is a real starting line, and you have your own version of it. You started a studio from nothing in 2023. You do not need to labour the parallel, but it is honest, and it is a warmer answer to “why us” than admiring their size.

The numbers worth knowing

Scale
900+ trips, 100+ countries, run through their own network of 35 country offices rather than subcontracted out. 3,500+ staff
Revenue
$626 million in 2024, their record year
B Corp
Certified 2018. Recertified early 2025 at 102.5, up from 91.2 in 2021Only 20% of B Corps with 1,000+ employees score above 100
The Foundation
AUD $20 million+ raised for 160 charities since 2002
Their own people
80% of staff say the purpose work is a key reason they stayFrom their own engagement survey. A very good number to have read
Values
Real · Together · Ambitious · Impactful. They say plainly they assess against these

Who runs it

  • James Thornton, CEO. Darrell Wade, co-founder and Chair. Geoff Manchester, co-founder and Director
  • Hazel McGuire, Chief Marketing Officer, owns brand, PR, communications and customer experience. Your work would eventually serve her side of the house
  • Meegan Marshall, Chief People and Purpose Officer. Anu Karunatilaka, CTO, runs digital and data platforms
The pattern, and this is the thing to actually say

Almost every candidate will name one good thing Intrepid did. The stronger move is to name the pattern, because it shows you looked at more than one page.

Intrepid repeatedly gives up something valuable to do the right thing, before anyone makes them.

  • They were the first global travel company to ban elephant rides, roughly a decade ago, with World Animal Protection. That was revenue they walked away from while it was still normal in the industry
  • In October 2025 they retired their carbon offset program and gave up Climate Active certification, losing the right to call themselves carbon neutral, and put $2 million a year into a Climate Impact Fund for actual decarbonisation instead. Electric vehicles for suppliers in India and Nepal, solar on Cambodian homestays. New target: 8% Scope 3 intensity reduction per customer per day by 2030
  • They then open-sourced their B Corp playbook so competitors could copy it

Giving up a marketing claim is harder than earning one. That is the sentence.

And this is where you have standing

You facilitated Climate Fresk workshops for two years, walking groups through exactly the gap between offsetting and reducing. So you know how easy the other choice would have been. You have earned an opinion here rather than borrowed one, and that difference is audible.

What they are doing right now

  • Their largest ever product launch: 100+ new trips for 2026 across 50+ countries, with two new ranges, Short Breaks and Premium Walking and Trekking
  • 28 new active trips taking the active range to 148, on the back of 9% growth in active bookings
  • 10 new family trips taking that range to 50, plus 20% off for travellers 17 and under, after 15% growth in family travel
  • Women’s Expeditions expanding into Peru, Cambodia and Bhutan in 2026, on top of India, Morocco, Nepal, Saudi Arabia and Turkey. Locally led, and they exist partly to create employment for local women
Connect that to the actual job

A hundred new trips across fifty countries is an enormous amount of new footage arriving at once, from country offices all over the world, in every format and naming convention imaginable. That is precisely the problem this role exists to solve, and it is happening right now rather than hypothetically.

Saying that out loud shows you understand why they are hiring, which is a different thing from understanding the job description.

Three things to avoid saying

  • Do not recite the four values back at them. Pick one, evidence it, stop
  • Do not gush about the trips generically. Everyone does. If you have not travelled with them, do not imply you have
  • Do not describe them as a tour company. They are a B Corp that runs its own operations in 35 countries, and the distinction is the thing they are proudest of
Section 04

This ad was almost written for you

The job ad names iconik as the preferred DAM and lists AI-assisted tagging as a bonus. You were the sole architect of exactly that at Quad Lock. Requirement by requirement it maps almost one to one.

iconik
The platform you actually built on
Metadata & taxonomy
The schema and classification-first model you defined
Fewer manual touchpoints
Your human-in-the-loop review console
DAM governance
The versioned precision and recall gate before anything wrote back unattended
SOPs teams can run alone
The operator console with runbooks a non-developer maintains
Your edge over every other DAM candidate

You shoot and edit. So you know how a post-production handover actually breaks, because you have been on both ends of it. Most people who can build the system have never had to use it at 11pm with a deadline. Say this. It is the single strongest thing you have.

One caution

This is a contract covering parental leave. If they ask about that, be relaxed rather than reassuring. Twelve months to build a system properly is a real piece of work and you would treat it as one.

Section 05

What they will almost certainly ask

Willo screens run four to eight questions. Charlotte named the three things they are looking for: your personality, your passion for travel and this role, and the impact you would make. That is effectively the question list.

Tell us about yourself and why this role.

Roughly sixty seconds “I'm Moon. I run a small content studio in Melbourne, so I write, shoot and cut everything myself. Before that I spent two years at Quad Lock, where I ended up building the video asset system: iconik, the metadata taxonomy, and an AI tagging layer on top of it.

This role is the first ad I've seen that wants both halves of that. Most people who can build the system have never had to use it on a deadline, and most people who shoot have never had to think about how anything gets found six months later. I've done both, and honestly it's the work I enjoy most.”
Cover these
  1. Own studio, you shoot and cut
  2. Quad Lock, iconik, taxonomy, AI tagging
  3. The ad wants both halves and you have both
  4. Say you enjoy it. Warmth matters more than credentials here

Why Intrepid?

Do not open with the trips. Everyone will. Open with the October 2025 climate decision, because almost nobody else will have read it and you have standing to comment.

Roughly ninety seconds “Two things. The first is the climate call last year. Giving up carbon neutral certification and putting two million a year into actual decarbonisation instead is a genuinely uncomfortable decision, because you lose a label people recognise and gain something harder to explain. I facilitated Climate Fresk workshops for two years, so I've walked a lot of groups through that exact gap between offsetting and reducing, and I know how easy the other choice would have been.

The second is more personal. I'm French, I've built a life in Australia, and the trips that changed how I see things were never the polished ones. Small group travel with people who actually live there is the version I believe in.”
Cover these
  1. October 2025, offsets retired, $2m a year redirected
  2. Climate Fresk gives you standing, not just admiration
  3. Name how uncomfortable the decision was. That is the respect
  4. Then one genuinely personal line about travel

What impact would you make here?

They asked this in the invitation, so it is coming. Answer it as a system, not a wish.

Roughly ninety seconds “Practically, the impact is that people stop looking for footage. In most organisations the video library is a folder structure somebody made in 2019 and everyone has quietly given up on, so the same clip gets re-shot because nobody could find the original.

I'd want to spend the first stretch watching how people actually search, not how the system says they should. Then taxonomy, then automation, and only automate the part I can prove is accurate. At Quad Lock I put a precision and recall gate in before anything wrote back unattended, because an AI tagging system that's confidently wrong is worse than no tags at all.”
Cover these
  1. People stop looking for footage. Lead with the human outcome
  2. The re-shoot problem. Everyone recognises it
  3. Watch how people search before changing anything
  4. Only automate what you can prove. Confidently wrong is worse than nothing

Tell us about a time something went wrong, or a challenge you worked through.

Their pack says they look for people who “stay genuine when things get challenging.” So the point of this answer is your temperament, not the triumph. Pick something real, say what you actually did, say what you changed permanently.

Good candidate: the Aluvers shoot where the components delivery phase was missed entirely, you spotted mid-shoot that the film had a hole where the product introduction should sit, and you staged one shot the next morning to patch it. Small, real, and it shows you were editing in your head while still shooting.

Which of our values resonates most with you?

Real, Together, Ambitious, Impactful. Pick Real and mean it, because it is the one you can evidence: you name what you cannot do rather than overselling, and you have put honest gaps in writing on applications. Back it with one example, then stop.

Avoid picking all four. Picking one and defending it is the answer.

Section 06

The travel question, honestly

Charlotte named “your passion for travel” as one of three things they want to see. This is the part I cannot write for you, because I only know the outline. It needs one true story from you, and it will carry more weight than anything else in the assessment.

What you already have

  • You are French and you built a life in Australia. That is not a holiday, it is the real version of the thing they sell. Sydney, then Melbourne, a business from nothing, in a second language
  • Montpellier, Milan to Biarritz, Egypt, wherever else. Pick the one that changed something, rather than the most impressive one
  • Climate Fresk connects directly to conscious travel, which is their whole positioning
  • Fourteen years as a children's counsellor. Small group travel is fundamentally about looking after people who are out of their comfort zone
The shape that works

One specific trip. What you expected, what actually happened, and what you think about differently now. Sixty seconds, one story, no list of countries.

A list of places reads as a CV. One story about a person you met reads as someone who actually travels. Intrepid sells the second thing.

Do not do this

Avoid saying travel is your passion and then describing a beach. Avoid anything that sounds like their marketing copy read back to them. If the honest answer is that moving countries taught you more than any trip, say that, it is a better answer than a borrowed one.

Section 07

Before you hit submit

The multiple choice

  • Right to work: permanent resident, full working rights, no sponsorship needed. They flagged this twice, so answer it cleanly
  • Hybrid three days a week on Collins Street: yes, and you have your own car
  • Salary: the ad goes up to $98,000. If asked, $90,000 to $98,000 is defensible and consistent with the band you have been asking elsewhere
  • Answer the values questions the way you actually are. They score against Real, and a polished non-answer is the one thing that fails it

Watch one answer back before you submit

  • Is the audio clean, with no room echo? This is the one that gets missed
  • Are you looking at the lens rather than at yourself?
  • Did you smile at least once? Charlotte literally wrote “have fun with it”
  • Did you say a specific fact about Intrepid that a generic candidate could not?
  • Are you under time, with a clean ending rather than a fade out?
The whole thing in one line

Light it properly, then be a person. The production quality gets you taken seriously for a video role. The warmth gets you the interview.

Timing

Four days from Monday evening, so it is due by the end of the week. Do the setup and record on the same day rather than spreading it out, and leave a day spare in case something goes wrong with the upload.

If anything does go wrong, Charlotte said to tell them. Charlotte.Day@intrepidtravel.com

Mounir ProductionsWillo assessment brief · 1 September 2026
Intrepid TravelVideo Operations Implementation Lead